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FAQ - Merchandise

How can I locate an item I am searching for at a Kirkland’s store?

Kirkland’s utilizes a six or seven-digit stock number for tracking our merchandise, along with other descriptive characteristics. In order to locate an item, please first try contacting your local Kirkland’s store. If this store does not have the item in stock, please then contact our Customer Service department with a thorough description, including the six or seven-digit stock number if possible.

Can I check inventory of an item at a particular store?

Yes. After finding an item online that is also sold in stores, you can utilize the Find In Store button (found in the same area as Add To Cart) to determine if the item can be found at a Kirkland’s store near you. While we make every effort to give you the most up-to-date product availability information, our store inventory is always changing and we can’t always guarantee a particular item’s availability; please call your local Kirkland’s store before visiting. If you’re looking for a specific color or style of an item, please call your local store to check for availability.

If a merchandise collection has been discontinued and is no longer available at Kirkland’s, can I purchase it directly from the manufacturer or will you locate it at another retailer?

At Kirkland’s, we strive to find items that are new and unique. To make room for our newly arriving products, we have to discontinue items from time to time. Many of our products are exclusive to Kirkland’s, so quite often the manufacturer stops production when the item is discontinued.

Can I order a replacement part for an item you no longer carry?  

Frequently, product offerings are discontinued in our stores to make room for fresh, new products.  Because many of our products are made exclusively for Kirkland’s, the vendor does not produce or stock any replacement parts.

Can the furniture I purchase at Kirkland’s be used outside?

Generally, Kirkland’s furniture is not intended for outside use, unless the furniture is specifically marked as being outdoor safe. Look for phrases like “Suitable for outdoor use” on product packaging or hangtags for more details.  Even in these cases, it is always best to keep furniture under a covered porch area rather than directly in the sun and other weather elements.