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15% Off online transaction, online code MEMORIAL15 Additional 25% off Green Tag Clearance

FAQ - Email Communication

Is Kirkland's running a cash award promotion for a $1000 VISA Gift Card?

NO - this is a Phishing attempt. Please ignore the link within the email. Do not input personal information in the forms provided for the contest entry. This email is intended to mislead and get users to provide personal information which could then be used for unapproved purposes, primary of which is identity theft.

I signed up for e-mail, but I’ve have never received anything.

Double check to be sure that your spam filter is not blocking your address for some reason.  Also be sure to have the most recent browser updates installed on your computer. If you signed up for email at a store location, please allow an additional 48 hours to receive your first email.  To ensure delivery to your inbox, please add the following address to your address book or remove the following address from your spam blocker: Enews@kirklands.com.

Why is Kirkland’s e-mail arriving in my junk mail mailbox?

It may have been flagged accidentally as spam, but you should be able to remedy this problem by adding kirklands.com to your safe senders list.

Please note, if you are using an employer’s email, they may have additional spam settings sending our email to the junk/spam folder. In such a case, you will possibly have to contact your employer’s IT department to “white list” emails from Kirkland’s.

Can I get information only available in my area?

Yes, from time to time we send out store/event related emails specific to a certain store, or group of stores.

I am able to receive emails, but they appear distorted or unreadable when viewing.

In rare instances, your email browser may not display our email properly. If your email provider has the option, make sure to select “display images”.  If you are still having problems, click the link “ View in Browser ”, found at the top of the email:

How can I unsubscribe?

You may unsubscribe at any time from our mailing list by simply clicking on the appropriate link located in our disclaimer at the bottom of the email.

How do I update my email address?

You can update your preferences and edit your account details by logging into your online account from the My Account link located at the top of the page. After logging in, see the Account Overview menu located on the left of the page and select “Change My Email Address or Password”.

How do I update my preferences, such as name, birthday, store location, etc.?

You can update your preferences and edit your account details by logging into your online account from the My Account link located at the top of the page.  After logging in, see the Account Overview menu located on the left of the page and select the area of your account that you wish to update.

I am receiving too many emails from Kirkland’s.

If you wish to only receive one email per week, you can do so by choosing the “Once per Week” option in the Preference Center .

I was told I would receive a coupon for signing up. Why haven’t I received one?

The coupon is only available to new subscribers. If you have already subscribed in the past, you will not be eligible for the coupon. If you haven’t received any emails, please review the earlier questions.