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Kirkland’s COVID-19 Updates

At Kirkland's, keeping you and our employees safe has always been our top priority. Joining our nation and the communities we serve to slow the spread of COVID-19, we will temporarily close all of our Kirkland's stores as of 6 pm, March 19th.

Store Hours

All stores are temporarily closed. Please visit our store locator where we will update the status of our stores.
As the situation changes, we will take this day by day and follow the guidance of the Centers for Disease Control and Prevention (CDC), as well as local and U.S. government officials. We will reopen only when we are assured it is safe for us to do so.

Impact on Delivery and In-store Pickup

Ship to Store orders will be delayed and have an estimated arrival date of 23 business days. You will receive an email notification when your order is ready for pickup and you will be able to pick up your order once your store has reopened.
Yes. There are currently no delays with ship to home delivery. Ship to Home orders arrive in 3-7 business days.
Yes. You will receive an email notification when your order is ready for pickup and you will be able to pick up your order once your store has reopened. Select stores now offer curbside pickup. Please check the curbside pickup page to see if your store is included.

Existing Orders

Yes. There are no delays at this time.
No. Your Ship to Store order may be delayed and will not be cancelled due to temporary store closures.
Unfortunately, we are unable to change the delivery method on your order.
As of March 19th, all stores are temporarily closed due to COVID-19. Before visiting your store for pickup, please review your store’s operating hours or closure status by visiting the store locator. If your store currently offers curbside pickup, please click here for more information on how and when to pick up your order.
Due to temporary store closures, you will not receive a ready for pickup email until stores have reopened.
No. Once your store has reopened you will be able to pick up your order. Your order will not be cancelled after 7 days as originally communicated in your confirmation email.
Yes. You will be charged at the time of ordering your item.
Please reach out to our customer service team and they can assist. Call 1-877-541-4855 option 3 or gservice@kirklands.com.
Due to our recent store closures, we have extended our return policy to be flexible during this time. You will be able to make in-store returns within 30 days of stores reopening.

Miscellaneous

At this time, we cannot support birthday discounts online. You may redeem in stores once we reopen.
Yes. You can receive your birthday reward once stores reopen. You will also be able to use your coupon once the stores reopen.